Policies
Transparency and your peace of mind are our top priorities. We've crafted a set of comprehensive policies to ensure that your experience with us is clear, secure, and trustworthy. From how we handle your personal information to our approach to returns and shipping, each policy is designed to provide you with a solid understanding of how we operate. Please take a moment to review these policies, as they govern your use of our website and the products and services we offer. If you have any questions or need further clarification, feel free to contact our dedicated customer support team. Your trust in Labels Connect UK is valued, and we're committed to delivering excellence in every aspect of our interaction with you.
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Policy lines can be denoted using the policy number and sub-policy number. E.g. 1.1 equates to Privacy: Information We Collect
Privacy
Last Updated: 16th August 2023
1. Welcome to Labels Connect UK (“LCUK”, "us", "we", or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website [www.labelsconnectuk.com] (the "Site") and our products and services ("Services").
1. Information We Collect
We may collect various types of personal information, including first name, last name, email address, delivery address, billing address, and phone number. We collect this information when you create an account or place an order.
2. How We Use Your Information
We use your personal information to process your orders and improve your overall experience on our website as well as allowing us from time to time to see which promotional material to send you.
3. Sharing Your Information
We may share your personal information with banks for placing orders and couriers for the fulfillment of orders. We may send your data to authorities if we are required to by law. We do not sell or rent your personal information to third parties.
4. Your Choices
If you want to know what data of yours we hold, we will grant a subject access request (SAR) and return you a copy of this information under the General Data Protection Regulation (GDPR) within 2 weeks of request. Requests can be made from our . Within 'message', simply write SAR. You can also request for your information to be updated or update your own information on your account page. Finally, you can restrict or stop the processing of your data. If you don’t want to be contacted outside of orders being placed, you can opt out of marketing.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track users whilst on our site to mark points of interest and therefore improve the functionality and efficiency of our website. We also use this technology to save your current session information so that nothing is lost when you leave and return such as shopping cart items and login state. We may also use cookies to make personalised content recommendations and create targeted ads. By using the Site, you consent to the use of cookies.
6. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the Internet is 100% secure. We backup our users’ data on multiple systems which are encrypted.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policies of any linked sites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the "Last Updated" date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@labelsconnectuk.com
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By using our Site and Services, you agree to the terms outlined in this Privacy Policy.
Last Updated: 16th August 2023
2. Labels Connect UK ("us", "we", or "our"). These Terms and Conditions ("Terms") govern your use of our website [www.labelsconnectuk.com] (the "Site") and the products and services ("Services") offered by us. By accessing or using the Site and Services, you agree to these Terms.
1. Use of the Site
You must be at least 16 years old to use the Site. You agree to use the Site and Services only for lawful purposes and in a manner that does not violate any applicable laws or regulations.
2. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of Labels Connect UK and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without our written permission. Some content on our site like backgrounds may be held through Wix, our websites host and creation platform, of which we can use.
3. User Accounts
You may need to create an account to access certain features of the Site such as order history. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Product Information
We make every effort to ensure that product descriptions and prices are accurate. However, we do not warrant the accuracy, completeness, or reliability of any product information on the Site. If you feel there is an error, please contact us at info@labelsconnectuk.com
5. Limitation of Liability
We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site or Services, including but not limited to errors, omissions, interruptions, or delays.
6. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom
7. Changes to Terms
We may update these Terms from time to time. The updated version will be posted on this page with the "Last Updated" date. Continued use of the Site and Services after any changes constitutes your acceptance of the revised Terms.
8. Contact Us
If you have any questions about these Terms, please contact us at info@labelsconnectuk.com
Please read these Terms carefully before using our Site and Services. Your continued use of the Site signifies your agreement to these Terms.
Terms and Conditions
Last Updated: 16th August 2023
3. Thank you for shopping with Labels Connect UK ("us", "we", or "our"). This Refund and Return Policy outlines the guidelines for returning and refunding products purchased through our website [www.labelsconnectuk.com] (the "Site"). By making a purchase, you agree to the terms outlined in this policy.
1. Returns and Exchanges
We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, please contact us at info@labelsconnectuk.com within 10 days of receiving the item to initiate a return or exchange. We will provide you with instructions on how to proceed.
2. Eligibility for Returns
To be eligible for a return or exchange, the product must be unopened, unused, in its original packaging, and in the same condition as when you received it.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 14 days.
4. Shipping Costs
Shipping costs for returning items are your responsibility and we will provide instructions for return shipping.
5. Non-Returnable Items
Certain items are non-returnable, including digital items or items within an order priced at £30 or below.
6. Cancellations
If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed, it cannot be cancelled, and our standard return policy will apply.
7. Contact Us
If you have questions about returns, exchanges, or refunds, please contact us at info@labelsconnectuk.com
We aim to ensure that your shopping experience with us is satisfactory, and we appreciate your understanding of our refund and return procedures.
Refunds and Returns
Last Updated: 18th August 2023
4. Thank you for choosing Labels Connect UK ("us", "we", or "our"). This Shipping and Delivery Policy outlines the details of how we handle the shipping and delivery of products purchased through our website [www.labelsconnectuk.com] (the "Site"). By making a purchase, you agree to the terms outlined in this policy.
1. Processing Time
Orders are typically processed within 1-2 business days after payment is received. Orders placed on weekends or holidays may require additional processing time.
2. Shipping Methods
We will ship all of our products via the courier service DPD
3. Estimated Delivery Times
For orders within the United Kingdom, we offer an express shipping option that reaches you promptly. Our estimated delivery times for UK orders are 1-2 business days from the date of your order.
4. Shipping Charges
For UK customers, shipping charges are set at a flat rate of £7. For international customers, shipping charges are calculated on an individual basis. If you wish to place an order outside of the UK, please contact us via email at info@labelsconnectuk.com. Any orders that are placed with a value of £100 or over are shipped free of charge.
5. International Shipping
We offer international shipping on an individual basis. If you wish to place an order outside of the UK, please contact us via email at info@labelsconnectuk.com
6. Order Tracking
To get an update on your order, please contact us at info@labelsconnectuk.com
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7. Damaged or Lost Items
If your order arrives damaged or is lost during transit, please contact our customer support at info@labelsconnectuk.com within 10 days of receiving the order. We will work with you to resolve the issue.
8. Contact Us
If you have questions about shipping, delivery, or tracking your order, please contact our customer support at info@labelsconnectuk.com
We strive to provide you with a seamless shipping and delivery experience. Please review your order details carefully and contact us if you have any questions or concerns.
Shipping and Delivery
Last Updated: 18th August 2023
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5. Thank you for choosing Labels Connect UK ("us", "we", or "our"). This Payment Policy outlines the terms and methods of payment for products purchased through our website [www.labelsconnectuk.com] (the "Site"). By making a purchase, you agree to the terms outlined in this policy.
1. Accepted Payment Methods
We offer a range of secure and convenient payment options to ensure a smooth shopping experience. Accepted payment methods include Visa, Mastercard, Apple Pay, Amex, ChinaUnionPay, Jcb, Diners, CartesBancaires, Discover, Electron & Maestro
2. Payment Security
Your payment information is important to us, and we take steps to ensure its security. We use industry-standard encryption protocols to safeguard your payment details during transmission.
3. Payment Process
When you make a purchase on our website, you will be prompted to provide payment information and complete the transaction. Upon successful payment authorisation, you will receive an order confirmation email.
4. Payment Confirmation
Your payment confirmation will include details of the purchased items, order total, any applicable taxes or fees, and billing and delivery information. Please review this confirmation to ensure accuracy.
5. Order Fulfilment
Products will be shipped or made available for download upon successful payment authorisation. If your payment is declined, your order may be delayed or cancelled until the payment is successfully processed.
6. Currency
All transactions on our website are processed in Great British Pounds (GBP) (£) Prices listed on the site are exclusive of applicable taxes unless otherwise stated.
7. Refunds and Chargebacks
Refunds for cancelled or returned orders will be processed according to our Refunds and Returns Policy. In the event of a chargeback initiated by you or your financial institution, we reserve the right to suspend access to our products and services pending resolution.
8. Contact Us
If you have questions about payments, billing, or any payment-related concerns, please contact our customer support at [insert contact information].
We appreciate your trust in Labels Connect UK and strive to provide a secure and convenient payment process for your purchases.
Payments
Last Updated: 21st August 2023
6. Thank you for considering digital products from Labels Connect UK ("us", "we", or "our"). This Digital Products Policy outlines the terms and conditions for purchasing and using digital products through our website [www.labelsconnectuk.com] (the "Site"). By purchasing and downloading digital products, you agree to the terms outlined in this policy.
1. Digital Product Delivery
Upon successful purchase, you will receive an email within 2 days which contains your access code to activate your product.
2. Download Access
To access the download, please click on the link provided. You will then be directed to Loftware’s website where you are able to download the 30-day free trial for both express and pro versions. Select the version which you purchased from us. (If you haven’t already purchased a version, use the 30-day trial to decide which version (express / pro) best suits you, and then purchase that version when the trial expires.) You can then use the license key (which will be sent to the email associated with the purchase within 2 days of purchase) to activate your product.
3. Usage Rights
Digital products purchased from us are intended for personal or business use. The purchase of a digital product grants you a non-exclusive, non-transferable license to use the product. You may not distribute, share, modify, or sell the digital product or any derivative works based on it.
4. Compatibility
It is your responsibility to ensure that your device and software are compatible with the digital product. We are not responsible for any compatibility issues that may arise.
5. Refunds
Due to the nature of digital products, all sales are final. We do not offer refunds for digital product purchases.
6. Support
For support on the software and printers we provide, please see our support page.
7. Contact Us
If you have questions about digital products, access issues, or any other inquiries, and if you can’t find what you’re looking for on our support page, please use the to get in touch with support.
We appreciate your interest in our digital products and strive to provide you with high-quality and valuable resources for your needs.
Digital Products
Last Updated: 04th September 2023
7. Thank you for choosing Labels Connect UK ("us," "we," or "our"). This Account and Registration Policy outlines the terms and guidelines for creating and managing your account on our website [www.labelsconnectuk.com] (the "Site"). By registering an account with us, you agree to the terms outlined in this policy.
1. Account Registration
To create an account, visit our website and click on the "Register" or "Sign Up" option. You will be prompted to provide personal information, including your name, email address, and a secure password.
2. Account Security
You are responsible for maintaining the security and confidentiality of your account login credentials. Do not share your password with others. If you suspect unauthorized access to your account, please change your password immediately and contact us.
3. Personal Information
We collect and store personal information as described in our Privacy Policy. By registering an account, you consent to our use of this information in accordance with our Privacy Policy.
4. Account Verification
We may use email verification or other methods to confirm the accuracy of the information provided during registration. Failure to complete the verification process may result in account limitations.
5. Account Termination
We reserve the right to terminate or suspend accounts that violate our terms of use, engage in fraudulent activities, or for other legitimate reasons as determined by us.
6. Account Updates
It is your responsibility to keep your account information up-to-date. You can make changes to your account details, including contact information and password, by accessing your account settings.
7. Account Usage
Your account is intended for personal use and may not be transferred or shared with others without our consent. You are responsible for all activities conducted through your account.
8. Account Deletion
If you wish to delete your account, please contact our customer support. Account deletion may result in the permanent loss of data associated with the account.
9. Contact Us
If you have questions or concerns related to your account or registration, please contact our customer support at info@labelsconnectuk.com
We appreciate your trust in Labels Connect UK and aim to provide you with a seamless and secure account registration and management experience.