Support
Q&A
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Q: Can I request samples of your labels before making a purchase?
A: Yes, we offer free label samples. You can request samples here, and we'll be happy to send them to you for evaluation.
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Q: Which orders are eligible for free delivery?
A: Orders that have a value of £100 or more and are also to be delivered within the UK
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Q: How do I place an order?
A: To place an order, simply browse our website [www.labelsconnectuk.com], select the products you need, add them to your cart, and proceed to checkout. Follow the prompts to provide the necessary information and payment details.
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Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit cards, debit cards, and Apple Pay. You can find the complete list of accepted payment methods during the checkout process.
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Q: What is your return and refund policy?
A: Our Return and Refund Policy can be found here. We offer a straightforward process for returns and refunds for eligible products within a specified timeframe. Please refer to our policy for detailed information.
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Q: How long does delivery take?
A: For orders within the United Kingdom, our estimated delivery times are typically 1-2 business days from the date of order processing. International delivery times may vary. You can find more details on our policy page here.
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Q: Do you offer international shipping?
A: We offer international shipping on an individual basis. If you wish to place an order outside of the UK, please contact us via email at info@labelsconnectuk.com
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Q: Can I get technical support for digital products?
A: Please see technical support below or contact us at info@labelsconnectuk.com
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Q: Do you use cookies on your website?
A: Yes, we use cookies and similar tracking technologies to enhance your browsing experience. You can find details about our use of cookies in our Cookie Policy here.
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Q: How do I contact customer support?
A: You can reach our customer support team by email: info@labelsconnectuk.com or by using the contact form here
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Q: What are your business hours?
A: Our operating hours can be found here. You can reach us during these hours for assistance.
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Q: Do you offer bulk order discounts?
A: Yes, we offer discounts for bulk orders. Please contact our sales team at info@labelsconnectuk.com for specific pricing and details.
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Q: Can I change or cancel my order after it's been placed?
A: If you wish to cancel or change an order, please contact us as soon as possible. Once an order has been processed, it cannot be cancelled or changed, and our standard return policy will apply.
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Q: How can I reset my password for my account?
A: To reset your password, visit the login page on our website and click on the "Forgot Password" link. Follow the prompts to reset your password.
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Q: What information is needed for product returns?
A: For product returns, please provide your order number and a detailed description of the reason for the return. Refer to our Return and Refund Policy for specific instructions.
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Q: What happens if the site is down?
A: If the site is down for maintenance or due to a technical issue, you will be redirected to the Work in Progress page.
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Please remember to look at our policy page for more information about our business and this website.